Frequently Asked Questions

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help you?

Frequently Asked Questions

Orders

How can I place an order?

If you're not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products.

Where is my order?

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

How can I cancel my order?

Usually it is no longer possible to cancel an order, as we process and ship it as quickly as possible. Usually the package is already on its way to you. Of course, you can refuse the package upon delivery or return it easily. Once the return has been processed, the order amount will be refunded within 7 days.

Have you chosen advance bank transfer as your payment method? In that case, you can contact us by email and we will cancel your order.

I entered the wrong address, what can I do?

When placing an order, you can change your delivery address in the ENTER NEW DELIVERY ADDRESS step. Unfortunately, it is not possible to change the address for orders that have already been placed. However, you can often choose an alternative delivery location, such as a post office, via shipment tracking.

Which couriers do you ship with?

We generally ship with Amazon Shipping. We use GLS for orders that have COD.

Shipping, Returns & Exchanges

What payment methods are available?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How does payment by bank transfer work?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Returns and size exchanges

Do you guarantee returns or size exchanges?

Yes, you can request a return or size exchange. We invite you to contact us within the specified return period (14 days from receipt of the order), so that we can provide you with all the necessary instructions to proceed.

Is the return free?

No, unfortunately we do not offer free returns. Return shipping costs are the responsibility of the customer.

We ship the requested size to the customer free of charge.

Do you charge processing fees for returns?

We understand that purchasing online may require you to change sizes or products so no, we do not charge processing fees for returns.

However, in the past we have had some customers purchase 10-12 t-shirts as their first order and ask for a return and refund for all the goods after a few days.

In cases of large quantities of goods (intended as orders with at least 7 t-shirts) in which the products have been opened and worn, we may apply processing costs for the return.

Can I return a product that I have washed and/or worn?

Products that have been washed and/or worn are usually not eligible for returns, as they must be returned in their original condition. However, if the product has a defect or quality issue, please contact us and we will be happy to assist you.

Pre-orders

What is a pre-order?

Occasionally, some items in certain sizes or colors may not be immediately available. In this case, we try to offer you a pre-order option. This means that you pay now and reserve the item for yourself, but the delivery will take place at a later time. On the product page you can see if the item is available for pre-order. If you have any further questions about this, you will find the answers here.

When will I receive my pre-order?

The delivery date of the pre-order varies depending on the time of year. On average it takes 2-3 weeks from the creation of the order.

For a more accurate estimate contact us with your order number to check the timing

Are there any additional costs for pre-orders?

No, pre-order costs are the same as a regular order.

In fact, if a size is on pre-order and you decide to reserve it, we will offer an additional discount on the product.

How do pre-order payments work?

Payment for your pre-order must be made at the time of order confirmation.

Contact us

Have questions about your order, or a general inquiry?