Refund policy

Ecco la traduzione in inglese del testo, ottimizzata per essere professionale, chiara e conforme agli standard degli e-commerce internazionali.

1. General Terms

  • Return Window: You can return a product within 30 days from the delivery date.

  • Item Condition: The product must be brand new, unworn, unwashed, and show no signs of use. All original tags must still be attached.

  • Original Packaging: Please return the item in its original packaging or in appropriate packaging to protect it during transit.

2. Return Shipping

  • If you wish to return a product, the shipping costs to our warehouse will be covered by the customer. We will ship your requested size replacement free of charge.

  • We highly recommend using a trackable shipping method to ensure safe delivery.

3. How to Make a Return

  1. Complete the request using our online form.

  2. Secure Packaging: Protect the item with appropriate packaging.

  3. Include a copy of the order confirmation.

  4. Return Shipping: Shipping costs back to our warehouse are the responsibility of the customer.

4. Inspection and Processing

  • Once we receive your return, we will inspect it to verify that it meets all requirements.

  • If approved, we will process your refund or exchange within 10 business days.

5. Refunds and Exchanges

  • Refund: If your return is approved, you will receive a refund via the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

  • Exchange: If you prefer a size exchange, we will ship the new product free of charge once your return is received.

  • We do not charge a restocking fee on orders. However, for large orders (more than 5 items) where most pieces have been opened and tried on, or in the case of a second return on the same order, a restocking fee of 10% of the order value may apply and will be deducted from your refund.

  • Return requests resulting from promotional price changes after the purchase are not eligible for a cash refund. In such cases, a store credit equal to the amount spent may be issued, valid for use within 30 days.

6. Promotional & Gift Items

  • Items received as a free gift through promotions, special offers, or bundles cannot be refunded or exchanged individually.

  • If you return an order that includes a promotional gift, the gift item must also be returned.

  • If the return causes the total order value to drop below the threshold required to receive the free gift, the value of the gift item may be deducted from your refund.

7. Contact Us

If you have any questions or need assistance, please contact us at hello@altaformamilano.com. Our team will be happy to help you.

Final Note Our return policy is designed to provide you with a clear and straightforward process. Thank you for choosing Altaforma Milano!

Last updated: June 20, 2026