Terms of service
1. GENERAL OVERVIEW
Scope
These Terms govern:
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the use of this Website; and
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any other agreement or legal relationship with the Owner, in a legally binding manner.
Capitalised expressions are defined in the relevant section of this document.
Users are kindly asked to read this document carefully.
Website Owner
This Website is a service provided by:
Athleo Clothing Srl
Via Sestriere 17,
Moncalieri (TO) 10024,
Italy
VAT Number: IT13156230016
Certified Email (PEC): athleoclothing@pec.it
Contact Email of the Owner:
hello@altaformamilano.com
“This Website” refers to:
This website, including its subdomains and any other online property through which the Owner offers the Service.
At a Glance
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The use of this Website and its Services is reserved exclusively for Consumers.
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The right of withdrawal applies only to European Consumers.
2. CONDITIONS OF USE
Unless otherwise stated, the following conditions of use apply generally to all Users of this Website.
Additional conditions of use or access applicable to particular situations may be expressly indicated in this document.
User Requirements
By using this Website, the User declares that they meet the following conditions:
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The User acts as a Consumer, i.e. an individual acting for purposes outside their trade, business, craft or profession.
Registration
In order to access and use certain parts of the Service, Users may need to create an account by providing all required information truthfully and completely.
It is not possible to use the Service without opening a User account.
Users are responsible for safeguarding their login credentials and maintaining their confidentiality. To this end, Users must choose a password offering the highest level of security available on this Website.
By creating an account, Users agree to be fully responsible for all activities carried out under their login credentials. Users must notify the Owner immediately and unambiguously, using the contact details provided in this document, if they believe their personal data, account credentials, or any related information have been compromised, unlawfully disclosed, or stolen.
Account Closure
Users may close their account and cease using the Service at any time by contacting the Owner at the details provided in this document.
Account Suspension and Termination
The Owner reserves the right to suspend or terminate a User’s account at any time and at its sole discretion, without notice, if such account is deemed inappropriate, offensive, or in breach of these Terms.
Suspension or termination of an account does not entitle the User to any compensation, reimbursement, or indemnification.
Suspension or termination of an account for reasons attributable to the User does not exempt the User from paying any applicable fees or charges.
Content on This Website
Unless otherwise specified or clearly recognisable, all content available on this Website is owned by, or provided under licence to, the Owner.
The Owner takes the utmost care to ensure that the content available on this Website does not infringe applicable law or the rights of third parties. However, such a result cannot always be guaranteed.
Without prejudice to legally exercisable rights or claims, Users are kindly asked to report any complaints using the contact details indicated in this document.
Intellectual Property Rights
The Owner retains and expressly reserves all intellectual property rights on the aforementioned content.
Users are not authorised to use such content in any way that is not necessary or implicit in the proper use of the Service.
In particular, and without limitation, Users must not copy, download, share beyond the permitted limits, modify, translate, process, publish, transmit, sell, sublicense, transform, transfer, or create derivative works from any content available on this Website, nor allow third parties to undertake such activities through their User account or device, even without their knowledge.
Where expressly indicated on this Website, Users may download, copy, and/or share certain content for personal and non-commercial purposes only, provided that proper attribution of authorship and other relevant notices requested by the Owner are respected.
All statutory limitations and exceptions provided by copyright law remain unaffected.
Access to External Resources
Through this Website, Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content or availability.
Conditions applicable to resources provided by third parties, including those governing any grants of rights to content, are determined by the third parties themselves and governed by their own terms and conditions or, where absent, by law.
Permitted Use
This Website and the Service may be used solely for their intended purposes and in accordance with these Terms and applicable law.
It is the User’s sole responsibility to ensure that their use of this Website and/or Service does not violate any law, regulation, or third-party right.
Accordingly, the Owner reserves the right to take any appropriate measure to protect its legitimate interests, including denying Users access to this Website or the Service, terminating contracts, or reporting any improper conduct to the competent authorities (e.g., judicial or administrative authorities), whenever Users are found — or reasonably suspected — to be:
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violating laws, regulations, or these Terms;
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infringing the rights of third parties;
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engaging in activities that may significantly prejudice the legitimate interests of the Owner; or
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offending the Owner or third parties.
3. TERMS AND CONDITIONS OF SALE
Paid Products
Some of the Products offered on this Website as part of the Service are subject to payment.
The applicable fees, duration, and conditions related to the sale of such Products are described below and within the relevant sections of this Website.
Complimentary Products
Some of the Products offered on this Website may be provided free of charge as part of promotional campaigns.
The free item is granted when a specific spending threshold or quantity of products is reached.
The complimentary item will be automatically selected by the system based on stock availability.
Product Description
Prices, descriptions, and availability of Products are specified in the relevant sections of this Website and are subject to change without prior notice.
Although the Products on this Website are presented with the highest possible technical accuracy, representations on this Website (including, where applicable, graphic materials, images, colours, or sounds) are for reference only and imply no guarantee regarding the characteristics of the purchased Product.
The characteristics of the Product will be specified during the purchase process.
Purchase Procedure
Each step, from the selection of a Product to the submission of the order, forms part of the purchasing process.
The purchase procedure includes the following steps:
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Users must select the desired Product and verify their purchase selection.
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After reviewing the information displayed, Users may submit the order to finalise the purchase.
Order Submission
Submitting an order entails the following:
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The submission of an order constitutes a binding contract and creates an obligation on the User to pay the indicated price, taxes, and any additional costs and fees, as specified on the order page.
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Where the Product requires action by the User (such as providing information, specifications, or special requests), submission of the order also constitutes an obligation to cooperate accordingly.
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Once the order is submitted, Users will receive an order confirmation email.
All notifications related to the purchase process will be sent to the email address provided by the User.
Prices
During the purchase process and before order submission, Users will be properly informed of all fees, taxes, and costs (including, if applicable, shipping fees) that will be charged.
Prices on this Website:
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include all applicable fees, taxes, and charges, or
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are shown net of applicable fees, taxes, and charges, depending on the section viewed by the User.
Promotions and Discounts
The Owner may offer discounts or special promotions for Product purchases.
Such promotions or discounts are always subject to the conditions specified in the relevant section of this Website.
Promotions and discounts are granted at the sole discretion of the Owner.
Repeated or recurring offers or discounts do not create any entitlement or enforceable right for Users.
Where applicable, promotions and discounts are valid for a limited period of time or while stocks last. Unless otherwise stated, time limitations refer to the time zone of the Owner’s registered office, as indicated in this document.
Vouchers
Promotions and discounts may also be offered in the form of vouchers.
In the event of a breach of the applicable voucher conditions, the Owner reserves the right to refuse fulfilment of its contractual obligations and may pursue appropriate legal action to protect its rights and interests.
Unless otherwise stated, the following rules apply to the use of vouchers:
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Each voucher is valid only if used in accordance with the method and within the time period specified on the Website and/or on the voucher itself;
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Vouchers can only be redeemed in full at the time of purchase — partial use is not permitted;
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Unless otherwise specified, single-use vouchers may only be redeemed once per purchase and cannot be reused, even for instalment purchases;
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Vouchers are non-cumulative;
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Vouchers must be used within their validity period. Upon expiry, they become void and no rights or refunds can be claimed;
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Users are not entitled to any credit, refund, or compensation if the value of the voucher exceeds the value of the purchase;
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Vouchers are for personal and non-commercial use only. Reproduction, forgery, resale, or any unlawful activity related to the purchase and/or use of vouchers is strictly prohibited.
Payment Methods
Accepted payment methods are displayed during the purchase process.
Some payment methods may be subject to additional conditions or fees, detailed in the relevant section of this Website.
All payments are processed independently through third-party services. Therefore, this Website does not collect payment details such as credit card numbers. It only receives a notification once payment has been successfully completed.
For more information about the processing of personal data and related rights, Users may refer to the Privacy Policy of this Website.
If a payment fails or is declined by the payment service provider, the Owner has no obligation to fulfil the order.
In case of payment failure, the Owner reserves the right to claim reimbursement for any expenses or damages incurred.
PayPal Future Payment Authorisation
If the User authorises the PayPal feature enabling future purchases, this Website will store an identification code linked to the User’s PayPal account.
This allows the Website to process automatic payments for future purchases or recurring instalments related to a previous purchase.
The authorisation can be revoked at any time by contacting the Owner or by adjusting the User’s PayPal account settings.
Retention of Title
Ownership of the Products remains with the Owner until full payment of the purchase price has been received.
Delivery
Deliveries are made to the address specified by the User and according to the method indicated in the order summary.
Upon delivery, Users must inspect the package contents and promptly report any issues to the contact details listed in this document or as stated on the delivery note. Users may refuse delivery if the package appears visibly damaged.
Delivery may be made only to the countries or territories specified in the relevant section of this Website.
Estimated delivery times are indicated on this Website or during the checkout process.
Failed Delivery
The Owner cannot be held responsible for delivery errors arising from inaccuracies or omissions by the User in the purchase order, nor for damages or delays occurring after handover to a courier not designated or approved by the Owner.
If goods are not delivered or collected within the specified time, they will be returned to the Owner. The Owner will then contact the User to arrange a second delivery attempt or agree on further action.
Unless otherwise stated, any delivery attempt after the first will be at the User’s expense.
4. USER RIGHTS
Right of Withdrawal
Unless exceptions apply, Users who qualify as European Consumers have the legal right to withdraw from contracts made online (distance contracts) within the period specified below (generally 14 days) for any reason and without justification.
Users who do not qualify as Consumers do not benefit from the rights described in this section.
Consumers are liable only for any diminished value of goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Exercising the Right of Withdrawal
To exercise their right of withdrawal, Users must send the Owner an unequivocal statement of their intention to withdraw from the contract.
Users may use the model withdrawal form provided in the Definitions section of this document, although this is not mandatory.
To meet the withdrawal deadline, the User must send the withdrawal notice before the period expires.
Withdrawal Period
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For the purchase of goods, the withdrawal period expires 14 days after the day on which the User, or a third party (other than the carrier) designated by the User, takes physical possession of the goods.
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For multiple goods ordered together but delivered separately, or for a single good consisting of multiple lots or parts delivered separately, the withdrawal period expires 14 days after the day on which the User (or the third party appointed by the User) takes possession of the last item, lot, or part.
Effects of Withdrawal
The Owner shall refund all payments received from the User, including delivery costs (if applicable), without undue delay and in any case within 14 days from the day on which the Owner was informed of the User’s decision to withdraw from the contract.
The refund shall be made using the same payment method used for the original transaction, unless the User has expressly agreed otherwise and provided that the User does not incur any fees as a result of such refund.
If the User has chosen a delivery method more expensive than the standard delivery offered by the Owner, the additional cost will not be refunded.
Return of Goods
Unless the Owner has offered to collect the goods, the User must return them to the Owner or to a person authorised to receive them without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw.
The deadline is met if the goods are handed to the carrier before the expiry of the 14-day period.
The Owner may withhold the refund until the goods have been received or until the User has supplied evidence of having sent them back, whichever is earlier.
The User is responsible for the costs of returning the goods.
UK Users – Right to Cancel
Unless exceptions apply, Users who qualify as Consumers in the United Kingdom have a legal right to cancel online contracts (distance contracts) within 14 days, for any reason and without justification.
The cancellation period and refund procedure follow the same principles outlined above, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Legal Guarantee of Conformity (EU Consumers)
Under EU law, the Seller guarantees the conformity of goods sold to Consumers for a minimum period of two years from delivery.
Where Users act as European Consumers, the legal guarantee of conformity applies to items available on this Website in accordance with the law of the country in which they habitually reside.
Local laws may grant Consumers additional rights.
Consumers residing outside the European Union may benefit from warranty rights under the laws of their country of residence.
Warranties – Scope
If a purchased Product is defective or non-conforming, Users are entitled to have it repaired or replaced at no cost, or, where applicable, to a price reduction or contract termination in accordance with national consumer protection laws.
To make a warranty claim, Users must contact the Owner using the contact details provided in this document and describe the issue.
5. LIMITATION OF LIABILITY AND INDEMNIFICATION
Limitation of Liability
Unless otherwise expressly stated or required by law, the Owner’s liability for damages connected to the performance of this Agreement shall be excluded, limited, and/or reduced to the maximum extent permitted by applicable law.
Nothing in these Terms shall exclude or limit the Owner’s liability for:
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death or personal injury caused by negligence;
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fraud or fraudulent misrepresentation;
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breach of essential contractual obligations (i.e. those strictly necessary to achieve the purpose of the contract); or
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any other liability that cannot be excluded under applicable law.
Except in cases of wilful misconduct or gross negligence, or where life or physical integrity is affected, the Owner’s liability shall be limited to typical and foreseeable damages at the time the contract was concluded.
Indemnification
The User agrees to indemnify, defend, and hold harmless the Owner and its subsidiaries, affiliates, officers, agents, joint owners of trademarks, partners, and employees, from and against any and all claims, damages, liabilities, losses, obligations, costs, debts, and expenses (including but not limited to legal fees) arising from:
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the User’s access to or use of the Service, including any data or content transmitted or received by the User;
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any breach of these Terms by the User, including any breach of representations or warranties contained herein;
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any infringement by the User of third-party rights, including but not limited to privacy rights or intellectual property rights;
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any violation by the User of applicable laws, rules, or regulations;
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any content submitted through the User’s account, including misleading, false, or inaccurate information, even if access was made by third parties using the User’s personal credentials;
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wilful misconduct or negligence by the User; or
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any unlawful act committed by the User or their affiliates, partners, or employees, to the extent permitted by law.
Limitation of Liability for User Activities
Unless otherwise specified and without prejudice to applicable legal provisions, no compensation claims may be asserted against the Owner (or any individual or entity acting on its behalf) for damages arising from the User’s activities on this Website.
The above does not limit the Owner’s liability for death, personal injury, or damages resulting from the violation of essential contractual obligations, nor does it affect liability for damages caused intentionally or through gross negligence.
Australian Users
Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, indemnity, right, or protection that the User may have under the Competition and Consumer Act 2010 (Cth) or any similar state or territorial legislation which constitutes a right that cannot be excluded, restricted, or modified (a non-excludable right).
To the maximum extent permitted by law, the Owner’s liability to Users, including liability for breach of a non-excludable right and any other liability not otherwise excluded under these Terms, shall be limited, at the Owner’s discretion, to either:
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a new supply of the services; or
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payment of the cost of resupplying the services.
US Users – Disclaimer of Warranties
The Owner provides this Website and the Service “as is” and “as available.” Use of the Service is at the User’s own risk.
To the fullest extent permitted by law, the Owner expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
No advice or information, whether oral or written, obtained by the User from the Owner or through the Service shall create any warranty not expressly stated herein.
The Owner and its affiliates, officers, agents, partners, suppliers, and employees make no warranty that:
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the content will be accurate, reliable, or correct;
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the Service will be uninterrupted, secure, or available at any particular time or place;
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any defects or errors will be corrected; or
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the Service will be free from viruses or harmful components.
Any content downloaded or otherwise obtained through the Service is at the User’s own risk, and the User shall be solely responsible for any damage to their device or data loss resulting therefrom.
The Owner does not guarantee, endorse, or assume responsibility for any product or service advertised or offered by a third party through the Service or any linked website.
The Owner is not a party to, nor does it monitor, any transactions between Users and third-party providers of products or services.
Limitation of Liability (US Users)
To the maximum extent permitted by applicable law, in no event shall the Owner or its affiliates, officers, agents, partners, suppliers, or employees be liable for:
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any indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, goodwill, data, or other intangible losses resulting from or related to the use of or inability to use the Service;
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unauthorised access to or use of the Service, servers, or personal information stored therein;
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errors, omissions, or inaccuracies in any content;
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personal injury or property damage resulting from User access to or use of the Service;
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any interruption or cessation of transmissions to or from the Service;
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any bugs, viruses, trojans, or similar threats transmitted through the Service; or
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the conduct of any User or third party, whether defamatory, offensive, or unlawful.
In any case, the total liability of the Owner shall not exceed the amount paid by the User to the Owner in the twelve (12) months preceding the event giving rise to the claim, or for the duration of the Agreement, whichever is shorter.
These limitations shall apply to the fullest extent permitted by law, regardless of whether the claim arises in contract, tort, negligence, strict liability, or otherwise, even if the Owner has been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain implied warranties or consequential damages, so the above limitations may not apply to all Users.
6. COMMON PROVISIONS
No Implied Waiver
Failure by the Owner to exercise any statutory or contractual rights, or to enforce any provision of these Terms, shall not constitute a waiver of such rights.
No waiver shall be deemed a continuing waiver with respect to any specific right or any other right.
Service Interruption
To ensure the highest possible level of service, the Owner reserves the right to suspend the Service for maintenance, system updates, or any other necessary modifications, providing appropriate notice to Users whenever possible.
Within the limits of law, the Owner also reserves the right to suspend or terminate the Service entirely.
In the event of termination, the Owner will make every reasonable effort to allow Users to retrieve their personal data and information and will respect Users’ statutory rights concerning continued product use or compensation as required by law.
The Service may also become unavailable for reasons beyond the Owner’s reasonable control, such as force majeure events (e.g., infrastructure failures, power outages, or natural disasters).
Resale of the Service
Users are not permitted to reproduce, duplicate, copy, sell, resell, or exploit any portion of this Website or its Service without the prior written consent of the Owner, whether directly or through a legitimate reseller programme.
Privacy Policy
Information on the processing of personal data is contained in the Privacy Policy of this Website.
Intellectual Property Rights
Without prejudice to any more specific provisions, all intellectual and industrial property rights — including copyrights, trademarks, patents, and design rights — relating to this Website are the exclusive property of the Owner or its licensors and are protected under applicable intellectual property laws and international treaties.
All trademarks — whether denominative or figurative — and any other distinctive marks, company names, service marks, illustrations, images, or logos appearing in connection with this Website are and remain the exclusive property of the Owner or its licensors.
Modification of the Terms
The Owner reserves the right to modify these Terms at any time. In such cases, the Owner will provide appropriate notice to Users.
Amendments shall only take effect in the relationship with the User from the date communicated to the User.
Continued use of the Service after the effective date of the amended Terms implies the User’s acceptance of the updated version.
If the User does not wish to accept the changes, they must cease using the Service and may terminate the Agreement.
The previous version of the Terms will continue to govern the relationship until the User accepts the new version and can be requested from the Owner at any time.
Where required by law, the Owner will inform Users in advance of the effective date of the amended Terms.
Assignment of Contract
The Owner reserves the right to assign, transfer, dispose of, novate, or subcontract any or all of its rights and obligations under these Terms, provided such transfer respects the legitimate interests of the User.
Users are not permitted to assign or transfer their rights or obligations under these Terms without the prior written consent of the Owner.
Contact Details
All communications relating to the use of this Website must be sent to the contact details specified in this document:
hello@altaformamilano.com
Via Sestriere 17, 10024 Moncalieri (TO), Italy
Severability Clause
If any provision of these Terms is found to be invalid or unenforceable under applicable law, such invalidity shall not affect the remaining provisions, which shall continue in full force and effect.
For US Users, any invalid or unenforceable provision shall be interpreted and modified to the extent necessary to make it valid, effective, and consistent with the original purpose.
For EU/UK Users, if a provision is invalid, the parties shall seek, in good faith, to replace it with a valid and enforceable clause that achieves, as far as possible, the original intent.
If no agreement is reached, the invalid clause shall be replaced by the applicable legal provision.
The invalidity of a specific clause shall not render the entire Agreement null and void unless the clause is essential or its absence would impose an unreasonable burden on one of the parties.
Governing Law
These Terms are governed by the laws of Italy, as the country where the Owner is established, regardless of conflict-of-law principles.
However, if the law of the User’s country of residence provides a higher level of consumer protection, such provisions shall prevail.
Jurisdiction
The courts of the place where the Owner is established (Turin, Italy) shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms.
Exception for European Consumers
This provision does not apply to Users acting as European Consumers or Consumers located in the United Kingdom, Switzerland, Norway, or Iceland, who may bring proceedings in the courts of their place of residence.
Brazilian Consumers
For Users qualifying as Brazilian Consumers, Brazilian law shall apply and disputes shall be submitted to the competent courts of Brazil.
7. DISPUTE RESOLUTION
Amicable Settlement of Disputes
Users may bring any dispute to the Owner, who will attempt to resolve it amicably.
While Users always retain the right to bring legal action, in the event of any issues concerning the use of this Website or the Service, Users are encouraged to contact the Owner using the contact details provided in this document.
Users may send complaints to the Owner’s email address, including a brief description and, if applicable, details of the related order, purchase, or account.
The Owner will process the request without undue delay and within two (2) business days of receipt.
Online Dispute Resolution Platform (EU Consumers)
The European Commission provides an online platform for alternative dispute resolution (ODR), which facilitates the out-of-court resolution of disputes related to online sales and service contracts.
Consumers residing in the European Union, as well as in Norway, Iceland, or Liechtenstein, may use this platform to resolve disputes arising from online purchases.
The platform is available at: https://ec.europa.eu/consumers/odr
8. DEFINITIONS AND LEGAL REFERENCES
For the purposes of these Terms:
This Website (or Application)
The online structure through which the Service is provided.
Agreement
Any legally binding relationship or contract between the Owner and the User governed by these Terms.
Brazilian (or Brazil)
Applies when the User, regardless of nationality, is located in Brazil.
Voucher
Any code or digital/paper certificate allowing the User to purchase a Product at a discounted price.
European (or Europe)
Applies when the User, regardless of nationality, is located within the European Union.
Standard Withdrawal Form
To:
Athleo Clothing Srl
VAT Number: IT13156230016
Email: hello@altaformamilano.com
I/we hereby notify the withdrawal from my/our sales contract for the following goods/services:
Ordered on: ___________________________
Received on: ___________________________
Name of consumer(s): ___________________________
Address of consumer(s): ___________________________
Date: ___________________________
(Sign only if submitting this form in paper format)
Owner (or “We”)
Refers to the natural or legal person providing this Website and/or offering the Service to Users.
Product
A good or service available through this Website, including tangible goods, digital files, software, or other items as defined in these Terms.
Service
The service offered through this Website as described in these Terms and on this Website.
Terms
All conditions governing the use of this Website and/or the provision of the Service, as described in this document and any other related policies or agreements, in their most recent version.
United Kingdom (or UK)
Applies when the User, regardless of nationality, is located in the United Kingdom.
User (or “You”)
Any natural person using this Website.
Consumer
A User acting for purposes outside their trade, business, craft, or profession, as defined by applicable law.
9. CONTACT DETAILS
Owner: Athleo Clothing Srl
Registered office: Via Sestriere 17, 10024 Moncalieri (TO), Italy
VAT number: IT13156230016
PEC: athleoclothing@pec.it
Email: hello@altaformamilano.com
Final Note:
These Terms constitute the entire agreement between the User and the Owner regarding the subject matter herein and supersede all prior communications or agreements between the parties.
If any part of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Last updated: June 2025